Shipping & Delivery

VetSphere Medical Store ships professional veterinary medical instruments and supplies to customers worldwide.

All orders are processed with care to ensure product integrity, secure packaging, and reliable delivery.

Order Processing

l Orders are typically processed within 2–5 business days after payment confirmation.

l Processing times may vary depending on product availability, customization requirements, or regulatory considerations.

l Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Methods

We work with reputable international logistics providers, including but not limited to:

l DHL Express

l UPS

l FedEx

l Other region-specific courier services when appropriate

The available shipping options and estimated delivery times will be displayed at checkout, based on your destination and selected service.

Estimated Delivery Time

Estimated delivery times vary by destination and shipping method:

l International Express Shipping: typically 5–10 business days

l Standard International Shipping: typically 7–15 business days

Please note that delivery times are estimates and may be affected by customs clearance, local regulations, weather conditions, or other factors beyond our control.

Customs, Duties & Taxes

International shipments may be subject to customs inspections, import duties, taxes, or fees imposed by local authorities.

l Customers are responsible for any applicable customs duties, taxes, or import fees.

l VetSphere Medical Store does not control or guarantee customs clearance timelines.

We recommend that customers familiarize themselves with local import regulations before placing an order.

Shipping Restrictions

Certain products may be subject to shipping restrictions based on destination, local regulations, or product classification.

If an item cannot be shipped to your location, you will be notified prior to order fulfillment.

Order Tracking

Once your order has been shipped, a confirmation email with tracking information will be sent to the email address provided at checkout.

Delivery Responsibility

VetSphere Medical Store is not responsible for delays, loss, or damage caused by shipping carriers, customs authorities, or circumstances beyond reasonable control.
However, we will make reasonable efforts to assist customers in communicating with carriers when issues arise.

Questions About Shipping

If you have any questions regarding shipping or delivery, please contact us at:

Email: support@vetsphere.com